My Passport Ultra - WD Utilities - Dist test failure

please excuse - my english is not very good. I try my best.
I have bought a recertified My Passport Ultra in the Western Digital Shop.
in the WD UTILITIES the “DISK TEST” reports failure by testing the new drive “disk test not passed”
RMA is not possible - the Website tells me, that my adress is not correct. I don’t understand.
The german Hotline promised, to call me back. i’m waiting about 24 houres.
WD - i’m disapponted

I have passed along this information to the appropriate department for investigation purposes.

Thank you very much. You made my day.
The next day, I got a call from the german hotline. All questions were answered.