My passport ultra is dead

WD External Drives WD Portable Drives
#1

So…my external hard drive just died and my master’s thesis is gone with it.
Since the warranty is still valid, i was trying to send this one back, but aparently, my adress is always wrong in the form and i don’t know why.

How can i solve this?

#2

Hello and welcome to the WD community.

We have passed this along to support, please check your private messages.