Hello,
I have 4 My passport devises, 2 of them is simple and the other 2 is ultra. a week ago I decided to change the password on one of the devices (Ultra 4TB) and set a password on another device (Simple 2TB) what doesn’t have any password before that.
After connecting the device that already have a password (Ultra 4TB) the WD Security asked me if I want to make an update to a firmware, I did the update.
The situation is this, the first password was made on the older firmware what came with the device (Ultra 4TB), after I updated the firmware I changed the password by interning the old one and setting a new one.
After few days I tried to unlock it because I need to use it, but the device is not recognizing the password.
The reason I’m sure that I didn’t forget my password is because I set exactly the same password on the device that doesn’t have password before (Simple 2TB), it was first setup. and I unlock it with the same password.
on the other hand the device (Ultra 4TB) that already has password before and I changed it after updating the firmware doesn’t won’t to open in any case.
I can’t format the disc, my work data for the last 4 years is on that disc, please help me to open it, i know the password for 100% but I think the problem is happen because the update of the firmware, and I didn’t knew what this kind of problems is existing with the firmware update before I met this problem.
I’m your costumer for the last 4 years and I really hope you can help, the situation is very serious.
Thank you in advance,
Ervin,
