Are the My Passport drives self encrypting drives? When performing an erase with WD Utilities, are the encryption keys cycled? I own an older My Passport Essential SE, and two newer drives - Ultra/Windows, and Ultra/Mac. When I use the WD Utilities to erase the drive, and then use a hex viewer to look at the contents, only the first and last half of the drive are erased (i.e. a quick erase). So is the data still retrievable or has the encryption key been changed, rendering the data useless?
Maybe you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
The link below will allow you to call support.