I bought this from the apple store as a simple, easy to use back up device (one click to back up, one click to retrieve". I got home, backed up everything and put the device in the cupboard. I would then back up every couple of weeks (time machine on mac osx)
When i tried to retrieve some lost files recently i couldn’t, the screen on the right where you are supposed to selct files to retrieve was empty. I spent 20 minutes talking to the WD helpline but the problem was not resolved and my impression was that he was being evasive . I then went to the Apple store where i purchased it and it took them 15 minutes! to figure it out.
I came home, deleted an unimportant file and tried to retrieve it, same problem. I E mailed WD and they arranged to phone me at a date and time, they failed to do this. Has anybody else had problems with this device? or is it my lack of computer technology?
thank you
alan
PS I noticed that this device is not on the shelf of the apple store anymore!
