My passport essential

I am trying to use my passport as a seondary storage place for files between my laptop and my pc.  I hav e searched the threads and uninstalled the smartware, but everytime I try and copy files to the passport it greys them out with a blue downward arrow in the bottom left hand corner like they are not fully there.  I have right clicked on them but there is no option to fully install them on that location.

This drive is really not working for me - can you help me please???

Since there’s been no replies, maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support