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MY Passport Essential SE WDBACX5000ABK-01, 500gb

First, sorry for my bad English.

My External HD, was 500gb now its 18gb, and i dont know why, i’ve checked the partiitions

So, when I use  WD Data LifeGuard Diagnostics, this is what appears.

Can you help me? Please.

Hello and welcome to the WD Community.

Not sure why you are getting this.

My recommendation on this case is to check the drive with a data recovery softare to see if the rest of the unit can be found. If still the same after that, please contact WD Support directly.

WD Contact info:

http://support.wdc.com/country/index.asp?lang=en%22

Support for Western Digital Hard Drives | Western Digital

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