My passport essential cannot being detected!

Hi

I can’t open my passport external hardisk, and it cannot be detected at disk management as well. However, on the safety remove part, I can see my hd is on G drive, but I can’t remove it. Therefore, I had tried to check disk on command prompt, but it’s freezing too.

safety remove.jpg

I have tried with:

  • different cable

  • other pc and laptop

  • update with latest firmware

  • try to detect my hd with wd smartware

its still the same, freezing!!! unless i unplug the hd.

I have no idea on how to solve it. :confounded:

Appreciate much if someone can help me out!!!

Thanks a lot!!! 

Hello,

When you access the drive in Disk Management is the drive allocated or unallocated? For allocated you should see a blue bar next to the drive letter, for unallocated the bar will be black.

Thanks for the reply Neohelp!

Unfortunately, I can’t even see whether it is allocated or not because it keeps connecting to visual disk service when I try to access in Disk Management. I dunno how long will it takes to connect, never successed before.

However, if I open up Disk Management before plug in hardisk, I can see my drive was allocated. But it doesn’t allowed to change drive path unless I rescan disk, and it will not be responding when I rescan disk.

*Disk 1 was the external hardisk

Hello,

Well, in this case my only suggestion for you is to delete the volume and reformat the drive (keep in mind this will delete all the data on the drive, Be sure to back up any files that you want to save to a different location before you begin.)

     To delete a partition

Open Computer Management by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Computer Management.‌ Administrator permission required If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

In the left pane, under Storage, click Disk Management.

Right-click the volume, such as a partition or logical drive, that you want to delete, and then click Delete Volume.

Click Yes to delete the volume.

To create and format a new partition (volume)

 

Open Computer Management by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Computer Management. Administrator permission required If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

In the left pane, under Storage, click Disk Management.

Right-click an unallocated region on your hard disk, and then click New Simple Volume.

In the New Simple Volume Wizard, click Next.

Type the size of the volume you want to create in megabytes (MB) or accept the maximum default size, and then click Next.

Accept the default drive letter or choose a different drive letter to identify the partition, and then click Next.

In the Format Partition dialog box, do one of the following:

- 

If you don’t want to format the volume right now, click Do not format this volume, and then click Next.

- 

To format the volume with the default settings, click Next.

Review your choices, and then click Finish.

Do you have any recommanded backup software? Since my HD cannot be detected by Windows, so I can’t backup with the ready-backup system.