My Passport Essential 500 GB - reformatted - Backup does not perform

[Digitizer]

Hello there,

Any advice on the issue mentioned above is very much appreciated:

I had to reformat my HD. No backups can be created since. I am using WD Smartware Pro Version 2.4.2.

All preparations seem to be done so far:

However, my backup does not perform properly although it would be confirmed (see below).

Did I forget anything after reformatting the HD?

The following attempts didn’t help:

• reinstalling WD Smartware over and over again (on my notebook)
• made sure that external HD is unlocked
• switch between file backup and category backup
• switch between continuous and scheduled backup
• manually starting backup.

Thank you in advance for your help

[Trancer]

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,