@Bill_S (& other community managers)
I have been using this community web site for about a month now, and I have to say that it’s very poorly managed! The majority of your responses are “there’s no answer here - try contacting technical support”.
The problem with that is that technical support fail to respond, and the un-resolved issue is hidden from the community/public. What YOU should be doing is getting WD technical support to respond publically to WD community members. Both positive & negative responses are better than no response at all!
Also - the messages should be managed so that duplicate issues are grouped together. Under the “WD Smartware” title, there are 4 pages with approximately 30 issues on each page. WD Smartware is buggy software, but it has not got 120 separate issues!
These two community issues are either a result of bad management or a deliberate method of “diluting” the problems with Smartware.