My Passport Drive Utilities works with USB2 but not USB3

WD External Drives WD Portable Drives
1

The WD Drive Utilities works when My Passport Ultra is plugged into a USB 2 port, but not when in a USB3 port. I can read and write OK under USB3, but when I run Drive Utilities under USB3 from the Windows 7 Start menu it just gives the message “Attach a supported WD disc.” This happens if the disc is already attached or if I attach it after the message appears. The utilities seem to work OK under USB2, so I am hoping that they still apply when I go back to using USB3. Still, this is definitely seems like a bug.

My USB3 is a 4 port Anker USB 3.0 PCI-E Card in an HP p7-1280t computer, the USB2 ports are the built in computer ports.

2

Hello,

Try to check if the unit is on the latest drivers to, perhaps it could be driver related. Have you tried other USB 3.0 drives?

3

According to Device Manager the drivers are up to date. I have a Hitachi 3.5" HD SATA in a “plugable” USB3 interface. Of course it is not a WD disc, but the response is the same. I haven’t tried it on USB2 yet, but I will.