My passport does not have driver for windows 10

WD External Drives External Drives for PC
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This is an older model. I also noticed that dashboard does not seem to detect a serial number. I used it on my last laptop without a problem. I don’t know why it won’t use the serial number that is printed on the bottom. Please advise. I assume that it is possibly a usb 2.0 device, but I am uncertain. it is plug and play, and not bluetooth/wireless.

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Hi @joshuam,

The WD My Passport does not require any drivers to be installed as it is a plug-and-play device that does not require any software installation.

In order to follow the troubleshooting steps, please refer to the link below:

Windows or macOS Cannot Find My Drive:

For additional information regarding drivers, click on the link below:

WD Drivers for Windows and macOS:

1 Like
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I was stunned by your affiliation.

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what exactly are legacy drivers? it did not install a driver to begin with, and said it basically was an unknown WD device, and there was not a compatible driver. I have windows 10, but windows update does not have one.