My passport does not have driver for windows 10

This is an older model. I also noticed that dashboard does not seem to detect a serial number. I used it on my last laptop without a problem. I don’t know why it won’t use the serial number that is printed on the bottom. Please advise. I assume that it is possibly a usb 2.0 device, but I am uncertain. it is plug and play, and not bluetooth/wireless.

Hi @joshuam,

The WD My Passport does not require any drivers to be installed as it is a plug-and-play device that does not require any software installation.

In order to follow the troubleshooting steps, please refer to the link below:

Windows or macOS Cannot Find My Drive:
https://support-en.wd.com/app/answers/detailweb/a_id/12455

For additional information regarding drivers, click on the link below:

WD Drivers for Windows and macOS:
https://support-en.wd.com/app/answers/detailweb/a_id/13977

1 Like

I was stunned by your affiliation.

what exactly are legacy drivers? it did not install a driver to begin with, and said it basically was an unknown WD device, and there was not a compatible driver. I have windows 10, but windows update does not have one.