This is an older model. I also noticed that dashboard does not seem to detect a serial number. I used it on my last laptop without a problem. I don’t know why it won’t use the serial number that is printed on the bottom. Please advise. I assume that it is possibly a usb 2.0 device, but I am uncertain. it is plug and play, and not bluetooth/wireless.
Hi @joshuam,
The WD My Passport does not require any drivers to be installed as it is a plug-and-play device that does not require any software installation.
In order to follow the troubleshooting steps, please refer to the link below:
Windows or macOS Cannot Find My Drive:
https://support-en.wd.com/app/answers/detailweb/a_id/12455
For additional information regarding drivers, click on the link below:
WD Drivers for Windows and macOS:
https://support-en.wd.com/app/answers/detailweb/a_id/13977
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what exactly are legacy drivers? it did not install a driver to begin with, and said it basically was an unknown WD device, and there was not a compatible driver. I have windows 10, but windows update does not have one.
