My Passport and Windows 10 UAC

#1

We have a user who has a WD My Passport external HDD, we have just upgraded to Windows 10 and we’re having problems running the WD Drive Unlock software. Windows UAC is prompting for a username and password with local administrator credentials.

Is there anyway to allow this user to unlock her drive without giving her the local admin password?

Thanks

#2

Hello DaleLTU,

If the computer is asking for the admin password whenever you are connecting the drive , it would be best to contact Microsoft in order to disable the UAC.

Refer the link provided below for more information on WD Security Auto Unlock feature.

https://support-en.wd.com/app/answers/detail/a_id/20555