Hello - I just purchased the external drive and backed up two hard drives on my old desktop and another from my daughter’s laptop.
I also ran the back up on my new laptop and then went to retrieve the files from my old desktop to my new laptop.
But when I click on the retrieve tab, I see all four drive backups for about 1 or 2 seconds and then they disappear, so I am left without any choices except to restore the backup from my laptop.
The Smartware firmware is updated to 1.6.4.
I then plugged back into my desktop and tried to view the four backups and the exact same thing happened.
Please help. The whole point of buying this was to save my data from my failing desktop so I can move it to my new laptop.