My Passport 4tb brand new doesn't work with Mac



I have a WD My Passport 4tb and I formatted it to exfat like the WD website says to do to use this device on a mac.

It just says “not mounted”. see the screenshots:

I reformatted a few times and it never got fixed. The drive has worked 2 or 3 times with my Mac, but never really worked after that.


Hello, monkcanatella

Well, you can follow the instructions in the given article in order to fix the issue.

If the issue persists then Maybe you should
try contacting WD’s Technical Support about this.

To Contact WD for Technical Support