My Passport 2TB disconnecting and reconnecting

WD External Drives WD Portable Drives
1

I just bought this external hard drive to use on my laptop.

On USB 3.0 it keeps disconnecting and connecting while I try to transfer files to it. Sometimes it says that I have to Format the WD drive.

I have also an Iomega USB 3.0 drive that is working perfectly and I updated all the USB 3.0 driver that are Fresco Logic to version 3.5.97.0.

The strange thing is that on USB 2.0 it is working without problems.

I also updated the firmware to the latest available.

I also tried the Advanced Power Setting solution disabling the selective suspend setting, but no go.

Any solutions?

Thanks for the help.

Antonio

P.S. If I need to buy an additional power supply I will return the product, No use on a laptop where all my USB ports are already taken.

2

For whoever is using a Fresco Logic controller on a Laptop I found the solution at the page linked below using the Fresco Logic 3.0.100.58 driver.

http://www.npcglib.org/~stathis/downloads/Fresco_Logic-USB3.0-3.0.100.58-Win7-64bit.zip

Credits go to the guy who found the solution.

http://www.npcglib.org/~stathis/blog/2013/03/01/hardware-problem-western-digital-my-passport-usb-3-0-disconnects-randomly/#comment-750

Western Digital should test their products better and know they have issues with Fresco Logic Controllers, lousy support, I had to give them the solution.

Antonio