WD Community

My Passport 0730

Hello,

My external hard disk (My Passport 0730) has stopped working. The PC recognizes it but won’t let me explore the disk. Then the drive disconnects on its own and re-connects again and do the same again. I tried connecting it to another PC, same thing happened. I tried testing it with  Data Lifeguard Diagnostics for Windows , but the software freezes when I connect the hard disk to the PC…

Is there anything I can do or the disk needs replacing?

Thanks.

Hello,

Have you tried replacing the USB cable?

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.