My Mycloud X2 keeps disconnecting all network users

Our Mycloud X2, frequently losing network connection without any power loss or any notification.
Even the dashboard is not getting opened. We have unplug the power cable to shutdown it and plug it back to get it normal.

Any solution for this?

no body to help, :frowning:

ny bodyy??

Are you using a static IP on the EX2 Ultra?


Yes, I am using static IP in the EX2 Ultra.


Abdul Rahman

IT Manager | Shoes Palace Group

M: 00971 55 346 9760

P: 00971 65 34 2993

F: 00971 65 34 3247


Po Box: 65441 DUBAI

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I am facing the similar problem. Please advise…


no reply from the support…
I changed the black network cable that came along with the device, now issue seems to okay.

Thanks, I will try that this evening.