My home cloud offline

My, MyCloudHome has been offline for some days. Tech support is very poor. Can´t get it back on again, rebooting didn’t do it, reset to factory settings didn´t do it. Bad choice I made, Wd. Switching to Synology.

Hello,

Please refer to the following KBA article: My Cloud Home Offline and LED Solid White After 60 sec Reset or System Erase