My Cloud unable to play media file

Since the last upgrade I am unable to play music on my iPad while using a EE 4g mobile dongle, I keep getting the error message unable to play media file. I can stream ok whilst on home wifi network but just not on the 4g mobile network. Any ideas will be welcome. Many thanks.

Hello there and welcome to the WD Community. 

Have you tried using a different device with the dongle?

It could be a limitation of the service that you are getting through the dongle.

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Yes, I am able to stream My Cloud using the same dongle on my nokia windows phone.