My Cloud - Photos - Sorting

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hello,

I’ve got a question regarding sorting with MyCloud App and Web version.
Some pictures aren’t sorting in a good way and I can’t find the metadata used by Mycloud to sort the files.

I’ve made sure to conform every dates in the files metadatas using PowerShell script and Exiftool.
Both tools and script return every dates metadatas as from 2014 whereas MyCloud App on Android and Web browser sort the file as the most recent one with a property named [Missing].

You’ll find here a screenshot of item properties, exif metadatas, and mycloud web details.

image
image2007×946 140 KB

I’ve red somewhere MyCloud uses the Date Taken property (FileCreateDate) but changing it doesnt affect sorting and this [missing] property…

Maybe some wrong metadata group or name ?

Could you help me on this please ?

Thanks in advance

Max

2

Hi @cgmas,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask