I am facing this problem since I purchased My Cloud, and so far haven´t been able to find a solution to it.
I have a couple of Iphones, a laptop (windows 10) and a desktop (windows 10) all under the same WIFI private network, and the Cloud works perfectly, either mapping or using the IOS app.
The problem comes when i am outside the network, say in another city/country, or in mobile 4G network, then even if my devices see the cloud they cannot access it.
How can I grant access to my cloud from a public network?
Thanks for your help.