My cloud is not working-no acsses to my shaers and cant ping to it.the light is white and not blue

I have WD my cloud and I can’t get to is working but the light is white instead of blue
Tried short restart and long restart but still no good

What’s the current behavior of your unit’s LED since you last tried to restart it?

it solid white and not blue like it should be

What model is it? Gen1 or Gen2?
What firmware is it running?
What are the ethernet LEDs doing?

Did anything unusual happen to cause it to stop working (power outage, equipment change)?