My cloud home offline all of sudden with new update

Is there an update on this issue?

I contacted the WD support, I was asked to do a 1-29 second reset, which I did, now LED is solid white but device is still showing offline.
I can still access the public folder on the local network, which tells me that hardware is working well, but in WD discovery and my mobile app, its still showing offline.
It has been already a week, sent WD the log, waiting for reply since many days now.

Would be a great help if anyone can help.