My Cloud Home Offline after Firmware Update

[lkwong]

I haven’t use the My Cloud Home for over a year. I plugged it in today, and I can access it with my PC, Android phone, and iPhone like I used to.

However, after the My Cloud Home automatically updated the firmware, it’s now offline for over 12hours on Andriod, iOS, and PC. I did make sure the apps are up to date.

Anyone know why and what’s the solution? Thanks!

[ajjohn53]

Might be what happened to me also. I just get “not connected” to internet. I have a trouble ticket enteted waiting for a eesponse

[stugerrard]

Hi. Just a little bump if you found a solution? or now have a ornamental reminder of the terrible mistake you made buying this pos in the first place?

I also have the same issue:

MyCloud Home 4TB - Flashing LED - Firmware Update Failed?

After receving the emails to update the firmware before 30 June 2021, I plugged in my 4TB MyCloud Home to update it, P/N: WDBVXC0040HWT-00 After 24 hours, the new firmware had not updated, but the drive was accessible. After rebooting from the Settings menu. The drive is now “offline” and constant fast Flashing Blue LED. I left this for 7 Days, then did power cycle and left it another 14 Days (in case it was the database updating) However, still the LED is flashing White [edit: not blue] on b…

Cheers