Hello I have a My Cloud Home 8 tb, for 2 years, but have never been able to update the firmware, however I follow your instructions to switch off and unplug the power and wait 10 seconds and reactivate. My router has UPnP enabled but it hasn’t updated for more than 4 days. What can I do?
Hi @Jera,
Please refer to the article My Cloud Home Firmware Update Instructions:
Please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask
