My cloud home constantly flashing white

Help please.

Our My Cloud went a bit haywire a few weeks ago and the white light is constantly flashing. I have disconnected many times and have left for days to reboot.
We have very important information on there which we urgently need.
Any way we can get the information stored? Is there a memory card inside?

Thanks for your help

Have you looked at the User Manual, page four?

User Manual: My Cloud Home and My Cloud Home Duo (

i believe it is in recovery mode. I am not fussed about using the system after, i just need to get the data back. I have emailed support, but do you know if there is a memory card inside with the data on

Have you used your favorite search engine to see what’s inside? Here is a result from searching with Google.

Inside a WD My Cloud Home - Google Search