I bought the device on June 28th 2018, and it’s been working fine until yesterday morning, I checked the LED indicator, its blinking slowly, so I’ve tried several solution provided by the support page
- Unplug the power supply and wait a few minutes before plugging it back.
- Restart my router, disconnecting and reconnecting the lan cable making sure it was connected properly.
- I tried Pin resetting for 1 - 5 secs.
All solution failed and my device still not working.
What I want to ask is:
- have I already tried every possible solution available? If not can someone provide me or give me solution.
- If all possible solution fails, then I have no choice but to RMA the product, can I somehow access the content of my cloud home before I RMA? Because in my country, the can’t offer backup service, they can only provide product replacement if my current product is defected or broken.
Thanks