My Cloud: Forgot to unsync when sold the laptop

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi All,

I have My Cloud NAS drive at my home. I used to use the WD Sync to sync a bunch of folders.
Recently i sold my laptop but forgot to unsync these folders.
Now i see all my folders on My cloud deleted.

Please help on how can i retrieve the data? Needless to say these data are very important.
I understand that the deleted data is stored in my cloud and i am dying to find out on how to retrieve it. (Please note that the laptop sold can’t be retrieved).

Request communities’ help to solve this and retrieve lost data.

Regards,
Sudhir.Txn

2

Hello, sudhir.txn,

Well, I understand the concern and I’m sorry to inform you that Sync is not ab backup however you may refer to the given link that may be useful for you.

https://support.wdc.com/knowledgebase/answer.aspx?ID=13124

Or you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en