My Cloud Ex4100 4bays turn red and there is no data inside

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

hello my cloud Ex 4100 all the 4 bays turned red and there is no data inside it try to diagnose problem from the utilities but there is nothing my system was raid 10 to get the data back but now nothing at all

2

Hi @abdallahtkl,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask