My Cloud EX4 been booting for hours

Horror. Since a few days, my nas boots for hours. Had to unplug it in the end. Tried 4s and 40s reset methods to no avail. Web interface displays “device is booting”, no ssh access either. Not sure what to try next…

Hi chising,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.