My Cloud Ex2 user can't access file

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

hi, I tried to create a user with password but I can’t access the file under this user name even i clicked write/read. actually, all users i created not working under sercuity. please help

2

I have the same problem :frowning:

3

fortunately, it seems the manual update went through OK for me, but it’s always worrisome