My Cloud EX2 Ultra - Lost connection suddenly

[MonteChristo]

See also:

MyCloud keeps disappearing off network

From what you are describing. It looks like the IP address is correct. I say this because when the WD Access stops media streaming still works and twonky works. For these to work the IP address needs to be correct. It looks like the network just stops talking. If running windows one could try to use the network monitor to trace the network traffic of this device. Not sure what the program is called on a mac. I suspect that something on the device is causing the device to have excessive C…

Mycloud keeps falling off the network

If you haven’t done so already, you may want to see a similar discussion to see if there is anything discussed in there that could help your situation: What does “falling off the network” actually mean? Is the device no longer listed in the router’s DHCP client list (usually found on the router’s administration page)? Is the My Cloud no longer reachable by it’s IP address? Can you reach the My Cloud Dashboard using a web browser? What color is the front LED? Are you using a single bay/single …