Hello – new user here. I recently updated my My Cloud EX2 to firmware version 2.12.127 and its performance has nosedived. The dashboard takes ages to respond (it can time out before loading fully); it takes 20-30 seconds to view the contents of a folder on the NAS in Windows Explorer; making a copy of a small file in the same folder (i.e. only on the NAS with no network transfer) takes 30+ seconds. GoodSync times out while synchronising a folder.
Two 6TB WD Red drives are installed in RAID 1 with 3.42TB free. The power LED is solid blue; both HDD LEDs are continuously blinking. This tells me the drives are working and being continually accessed.
Dashboard access is equally slow via Chrome, IE and Edge. All cloud sharing and media services are turned off from the dashboard. No user has cloud access enabled. No USB devices are connected. The NAS has been connected via the same gigabit switch and cables, before and after the firmware update.
Dashboard Device Activity:
CPU: The dashboard shows repeated spikes of CPU activity every 10-15 seconds
RAM: constant 67-68% RAM utilisation (512MB installed).
LAN: Network Tx and Rx is barely noticeable on the chart (0.00MB Tx, up to 2MB Rx).
Processes: 53 processes running. upnp_nas_device and httpd show occasional CPU usage.
I have read online that automatic thumbnail generation can slow the drive down, I have tried connecting via SSH to disable wdmcserverd and wdphotodbmergerd:
Both commands result in an error message: You need to specify whom to kill.
I’ve used the command ps to show a list of all process IDs; wdmcserverd and wdphotodbmergerd are not listed (note – they are not listed in the web Dashboard Processes list either).
I have two questions:
- Am I correct to assume these processes are not running on my EX2?
- What can I do to restore responsive performance?
Thanks in advance,