I have WD My Cloud 4TB NAS Cloud Storage, was working till yesterday evening. After sometime when i try to access the drive it doesn’t turned up instead the LED color of the drive changed to RED.
The following faults trigger this state:
• Disk SMART failure
• Data volume does not exist
• System volume does not exist
• System thermal shutdown (75° C)
The above points are mentioned in the WD Manual and have performed but no luck.
Have tried the basic troubleshooting of pressing the reset button for 10 seconds and nothing changes.
Next i tried the 40 seconds reset method as mentioned in the WD Support Page but the LED light stays on “Full White”. for more than 6 hours.
Why there is no Local Service Center for WD Products? Without After Sales Service this is product is no good.
I would appreciate an expert help and solution to this situation.