I have a weird situation here, I can stream my music and videos if I use my phone 4G data but I cannot stream them if I am connected to my home local network which is the same as the My Cloud device.
Few days ago I called my ISP to change my IP address because my internet got disconnected quite frequently and a friend recommended me to do it. (I don’t know if this is the issue, probably it is). The frequent disconnection somehow seems to stop but things started to get weird, I can’t play the music or videos via My Cloud app locally on my phone but I can download them and play it. Worse still, I can’t connect to the My Cloud website, the website says it’s offline. I tried system restore twice but it’s the same.
What should I do? I’m not a tech savvy guy so I’m kind of lost over here. My router is the Google WIFI.