My cloud does not recognize Photos/videos anymore

[cpt_paranoia]

Those figures are generated by the ‘content scan’. You may be experiencing a similar problem to this:

Displaying problem

The ‘content scan’ is associated with Cloud Access; if you turn Cloud Access on, the content scan restarts. I might be tempted to try toggling Cloud Access, and see if that sorts out the pie chart. Gen 1/v4 firmware Dashboard has a front panel ‘Content Scan’ status box, that appears to have been removed for Gen2/v2, and it’s not described in the User Manual. There is an entry in the Gen2 User Manual index, though, which points to the page number of the associated section in the Gen1/v4 OS3 fir…

Try turning Cloud Access off and then back on again, which will restart the content scan.