My cloud connection problem

Hello, i have a wd my cloud hdd 2T a for two months now i cannot connect to the internet. I tried hard reset a connected through the ui for 1 hour and found a problem on the disk. Then i lost connection and i have tried to connect to the pc directly with ethernet, i made hard reset for several times but there is no connection.
Please give me a solution and inform me if i will lose all my files.

Thank you in advance.


@Jigger75 If you own a WD My Cloud I suggest you look at the following information and see if you can find your answer there.

I will try and contact with again.

Thanks in advance.

I have to try again then I will ping you again. Thanks

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