My Cloud App Preventing Entering Of User Name

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
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Updated firmware to 2.31.149 today and then the desktop app MyCloud%20Login asked me to sign in, It called for the network login with email and then listed me EX4100 I tried to login and the dialog box will not allow me to enter my user name, when I click on it the box turns blue and doesn’t allow me to enter the user name, It does allow for the password which does not work on it’s own. I uninstalled My Cloud and reinstalled it to no avail![

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@Wayne_Hughes The old My Cloud Desktop App for Windows and macOS was:

  • End of Life with the last release on 2/23/2016
  • Is not supported on Windows 10
  • Is not supported on anything higher than macOS 10.10
  • is not guaranteed to work with any My Cloud firmware released after 2/23/2016
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Since yesterday 14 nov 2018 and after firmware update 13 nov I can’tn’t access my EX 4100 any more with the WS mycloud app. Asking name (which i can’t fill in, is blue) and a password (nor the admin nor the WD service password works). Accessing the MybookLive Duo hasn’t become a problem. I suppose a firmware update bug.
What is the solution ?

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Dis you ever solve this problem?
I am having the same issue trying to access the dashboard. where the box for user name turns blue and won’t let me enter a name. I have a 8T and a 16T and the 8T lets me log in but the 16T won’t.
The reason I want to log in is that I have a red light on the front of my drive (A blue one as well) The drive works fine, but I want to know why I have the red light. I figured it would tell me if I could access the Dashboard. When I reboot it, (Power off and then on) the red light goes away, but shortly comes back.