My Cloud and My Cloud Home - Stop to work - how to access the data?

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hi Guys,

I need some help.

Both of my Cloud devices died, one does not turn on at all and the other one is with a permanent red light even after reboot.

It Did not fell and I was able to connect the one that is not turning on by using an USB Sata Adapter.

I need help to copy all my photos and videos somewhere else. It looks like is cryptographed. Is it possible?

I was able to use UFS Explorer Pro to read and copy deleted lose photos and videos, however it is in very low resolution.

Help is very welcome.

2

Could this script be a solution?

3

Hi Roddy,
I face the same issue and expect answers from WD (i sacrificed a few virgin to his effect so I have some hope).
In the meantime I wanted to try other solution (no recovery professionnal where I live) so I was thinking on UFS Explorer pro, except photos and video, did it do the job for you?