Hello there. Just purchased that drive, but have 2 problems
- The display always shows VIDEOS 09 like a static image. No way to change it. After i install wd smartware, it prompts me a windows where i have to put the label, registration and password in.
a) Wrote in the label and pressed the button. Nothing changes on display.
b) Wrote in the registration, name, surname, email, pressed register and error appears on the top saying could not be registered. Verify the data etc… But it’s all correct!
- After opening the main program (where you make backups and setup for the drive) but it hangs every 3 seconds (Mac loading icon appears). And i tried to change the label from there too but still nothing. THe program version is 18.104.22.168.
What am i doing wrong?