I bought this unit 2 years ago and after the first year its causing issues. After I connect and use the drive after 5-20 mins the drive does the following things,
1 - Become unresponsive and constantly spins, have to disconnect the power to make it stop and work again.
2 - Windows shows USB malfunction error and the drive disappears from the windows.
3 - Write operations to the drive fails and the No.1 or 2 happen.
4 - Drive doesn’t shut off with windows and spins continuously for hours until power is disconnected.
I ran disk diagnostics on the drive but it doesn’t find any file system errors or bad sectors.
I put a small fan on my 500GB My Book and it worked for hours without trouble. It seems that some circuitry has been damaged with heat and more heat makes it malfunction. I am now thinking whether my data is safe in this drive anymore.
Contemplating whether to buy a dedicated fan for the drive or just buy a new drive??? Any advice??
My 500GB My Book has the exact same problem. I have to replug the power to get it to work. Otherwise it will say USB malfunction. I’ve tried using other usb cable, not working.