My Book Not Recognized

WD External Drives External Drives for PC
1

I have a My Book that is not recognized by the computer.
From what I can tell it shows up under devices and printers but will not show up when I open up the folders tab. I have tried it on two different computers. I’m a bit of a newbie with computers but I can follow directions. I backed up a lot of stuff to this drive and am desperate to get it working again.

2

Hi,

You could refer to the following link: Cannot Find My WD Drive on Windows or macOS

3

There can be various reasons for an HDD to become unresponsive. It can be a hardware issue or some technical issue in the software. Reconnecting the HDD won’t help in most of the cases. The HDD remains visible and may be detected by the system if you connect it to another PC, but it doesn’t respond.

Below are few possible reasons for HDD being unresponsive:

  • A Lot of bad sectors
  • Infected File (Virus or Malware)
  • Driver issue
  • Mechanical failure

You can try the below options to resolve the issue:

  • Run CHKDSK
  • Use an Antivirus & Anti-Malware tool
  • Re-install the drivers

However, there is a solution as well for the same. Here, I suggest you to check out the below blog to know the possible solutions for this issue: https://www.stellarinfo.com/blog/how-to-fix-not-responding-hard-drive/

Hope this will help.