My computer no longer recognizes My Book Mirror edition. There is a flashing red WD icon that says Raid1 is bad. …so, in theory, my original or my backup drive should be good! But I can’t see it in Explorer. So how do i view and recover my data? Thanks!
Take the good drive out and connect it inside your computer.
Bad news. I took both drives and my computer to the local computer tech store, so they could determine which drive worked, and install it into my computer.
They just called and said the motors on both drives are burnt out. They gave me a number to a local data recovery service, but i’m sick!..how could both drives burn out at the same time! I’ve had them plugged into a surge protector.
Finally able to run the disk diagnostics program. Posted this in my email conversation with support. Thought I’d post it here in case anyone has ideas. Plus, anyone have suggestions/recommendations for data recovery service?
had to start, stop and restart multiple times to get the computer to read the drives. but finally did. here are the results…
Test Option: QUICK TEST
Model Number: WD My Book (RAID)
Unit Serial Number: [Deleted]
Firmware Number: 1006
Capacity: 0.00 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 07- SMART Offline Immediately command error on drive 2!
Test Time: 22:21:15, September 28, 2011
Test Option: QUICK TEST
Model Number: WD My Book (RAID)
Unit Serial Number: [Deleted]
Firmware Number: 1006
Capacity: 0.00 GB
SMART Status: PASS
Test Result: PASS
Test Time: 22:21:42, September 28, 2011
Test Option: EXTENDED TEST
Model Number: WD My Book (RAID)
Unit Serial Number: [Deleted]
Firmware Number: 1006
Capacity: 0.00 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 08-
Test Time: 22:22:02, September 28, 2011
Test Option: QUICK TEST
Model Number: WD My Book (RAID)
Unit Serial Number: [Deleted]
Firmware Number: 1006
Capacity: 0.00 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 07- SMART Offline Immediately command error on drive 2!
Test Time: 22:21:15, September 28, 2011
Test Option: QUICK TEST
Model Number: WD My Book (RAID)
Unit Serial Number: [Deleted]
Firmware Number: 1006
Capacity: 0.00 GB
SMART Status: PASS
Test Result: PASS
Test Time: 22:21:42, September 28, 2011
Test Option: EXTENDED TEST
Model Number: WD My Book (RAID)
Unit Serial Number: [Deleted]
Firmware Number: 1006
Capacity: 0.00 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 08-
Test Time: 22:22:02, September 28, 2011
Test Option: QUICK TEST
Model Number: WD My Book (RAID)
Unit Serial Number: [Deleted]
Firmware Number: 1006
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 22:23:10, September 28, 2011
Test Option: EXTENDED TEST
Model Number: WD My Book (RAID)
Unit Serial Number: [Deleted]
Firmware Number: 1006
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 08-
Test Time: 22:23:24, September 28, 2011
smart data for raid disk a: all pass except spin up time; value 189; threshold 21; worst 12
