I had a problem getting SmartWare backup to work on any of my computers. I could see the drives through the Network, but I could not get rid of the padlock in SmartWare. I kept getting “AUTHENTICATION FAILURE.”
After being on hold forever and then working with WD Customer Service for a very long time, the representative ultimately wasn’t able to figure out my problem.
I didn’t give up. THANK YOU to all those who posted their problems here. All the related questions and possible solutions were helpful for me to diagnose my problem. Using WD SmartWare Updater was the problem for my Windows 7 machines. After much time installing, reinstalling, removing, and rebooting, I finally discovered that SmartWare version 18.104.22.168 seems to work perfectly on the Windows 7 machines. However, SmartWare version 22.214.171.124 (SmartWare Updater Download) does not work them. However, I found that SmartWare version 126.96.36.199 will work for my Windows 8 machines. In both cases, I had to completely uninstall any other versions before reinstalling the appropriate SmartWare. For the Windows 7 machines, SmartWare install says there is an update available. I made sure I chose the option not to update.
Now everything is working fine. Sorry Western Digital, I give this device only 2 stars for all the inconvenience. Let’s hope that using the drive will be a far better experience.