My Book Live Duo problems

I have several issues with this.  I wonder if I am the only one suffering here.  Accessing the folders is extremely slow which is frustrating.  The files take ages to appear.  And recently, I can no longer see some of the folders from my notebook but are able to see them from my android.  I also tried to convert the drives to RAID but it simply refuses to.  I’ve been getting the error message “31830 - Conversion was not successful”.  So I decided to create a sharepoint (backup) with an external drive hoping to reset / format the drive but for some reason the sharepoint file is a lot smaller than what’s in the drive.  I am worried than a big bunch of files has not been backed up.  What should I do?  Has anyone abandoned WD for good???

Try posting in the My Book Live Duo Forum