My Book Live Duo - My Cloud app on iphone

WD Legacy Products My Book Live Duo
1

I have basic skills so will need step by step instructions as to what could be wrong. I have a new phone and have tried to set up the My cloud app on an iphone 6. I can’t get remote access. I have looked at the dashboard and get the error message
“Cannot establish remote access connection. Make sure you are connected to the Internet. (Error 31520)”
I cannot figure out how to change the connection status from failed or why it is even failing? I can connect to my cloud on my home wifi, but I would like to connect when I am away from home. We had the old apps WD2go and they worked when we wanted to upload our photos from our travels.

Please help.

2

Hi there,

Try to disable remote access and reboot the drive, once he drive is rebooted, try to enable remote access again. Hope this helps.

3

I have done that, numerous times. It works for about 2 mins while it’s trying to work and then stops.