My Book Live constantly redirecting, can't access any menu item

Hello,

I’ve bought a My Book Live a long time ago and I’ve used it with much happiness.
Until it got automatically updated and it stopped working.
I’ve left it for some time, but since I have been moved, I’d liked to reuse the My Book Live.
So I’ve plugged in all cables and started it and I can reach te UI, but after that it’s constantly redirecting (refreshing the page) so I can’t access any menu item or other parts of the UI.

See video:
https://streamable.com/s/75mbg/gaoew

What to do? I can’t access it by SSH (not yet enabled / not enabled anymore) and I can’t get to the factory reset page either. It’s out of warranty, so I can’t get back to the store where I’ve bought it.
The only way trigger a factory reset from outside the UI. But how to do that?

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.