Hello! I hope someone can help me…
Can someone guide me in the right direction?
I have a 500gb My Book Essentials with documents, photos, etc on it. I used it the other day, now it doesn’t work. It was causing my computer to hang when plugged in and Windows Explorer would be non-responsive. I did a check disk on the drive and it didn’t fix anything.
Right now, I can see the drive in Disk Manager and in Device Driver, but I cannot access the files. It says 465 out of 465 are available. It shows as being Active, Primary Partition with FAT32 format. My laptop hard drive is: NTFS (don’t know if that means anything…)
When I view the drive in My Computer, it shows it as Drive E: (no little WD icon in the corner and AutoPlay does not pop up when I plug it in) with 392gb out of 495gb free.
When I double click on the drive, it says there are no files/folders.
I don’t know where to turn. I’ve tried everything. The files are important. I was in the process of merging 2 MyBooks so that I could have a backup at all times, but it died before I could do that.
Thank you in advance for your time.