My Book Essentials 2TB and Smartware 2.4.6 don't see each other

Downloaded Smartware 2.4.6, and it does not show that the My Book Essentials 2TB is connected. It shows only the Drop Box as a destination for a back up.

Thanks for your help.

Try restarting your system to refresh it. If the hard drive is recognized on Windows Explorer but not WD SmartWare, then try updating your drive’s firmware. If this does not work I’d recommend re-installing the previous version of WD SmartWare you were using. The installation file should be inside your hard drive if it has not been formatted before or the files erased.